We are not responsible for stolen packages- if tracking system states it was delivered you will have to file a police report with your local authorities or contact your local post office
Attention: PO boxes take an additional 10-15 days to clear customs due to security reasons and terrorism prevention we advise against mailing to p.o boxes
Thank you for visiting and shopping at Neshaí Fashion. Following are the terms and conditions that constitute our Shipping Policy.
Standard Shipping Policy
Shipment processing time
All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please
allow additional days in transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone.
Depending on the warehouse that holds your selected item shipping times will vary. Most clothing items take from 7-18 days 25 if the item is on backorder. Lashes range from 15-45 days due to customs in Mexico and Canada times can vary due to clearance for international shipping
Home decor tends to require more time for custom clearance causing the shipping time to be extended 10-55+days
Mexico tends to hold packages in customs for 5-7 days before releasing please be aware- this may delay your arrival time
If the tracking system is down please refer to
https://m.17track.net/en. To help track your packages