Shipping Policy

Shipping Policy

Thank you for visiting and shopping at Neshaí Fashion. Following are the terms and conditions that constitute our Shipping Policy.

Please be aware due to the Pandemic - Safety regulations are being imposed on manufacturers and shipping companies -this has caused delays.

Shipping window **30-60days** If this does not work for your timeline please postpone your order. 

Mexico and Canada are turning away some imported items please contact your local post if your items are not received 

**WE SHIP DIRECTLY FROM THE MANUFACTURER- THIS IS WHY SHIPPING TIMES VARY ** MOST ITEMS ARE MADE TO ORDER THEN SHIPPED OUT**  WE WORK WITH DESIGNERS AND MANUFACTURERS IN ASIA- RUSSIA - AMERICA AND AUSTRALIA

**Attention**

We are not responsible for shipping tariffs the buyer is responsible( heavy items, bulks order or international shipments all fall under this provision) Please be prepared when placing order we are unaware of tariffs or taxes that will be implemented by any country

We are not responsible for stolen packages- if tracking system states it was delivered you will have to file a police report with your local authorities or contact your local post office

Attention: PO boxes ARE NOT ACCEPTABLE a secondary address must be given within 24 hours or the order will be canceled 

Shipment processing time
All orders are processed within 3-4 business days.  we cannot start an order until the payment has cleared. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
  
Depending on the warehouse that holds your selected item shipping times will vary. Most clothing items take from 7-20 days 25 if the item is on back order. Lashes range from 15-45 days due to customs in Mexico and  Canada times can vary due to clearance for international shipping

 Home decor tends to require more time for custom clearance causing the shipping time to be extended 10-55+days 

Mexico tends to hold packages in customs for 5-7 days before releasing please be aware- this may delay your arrival time

If the tracking system is down please refer to

17 track-  To help track your packages 

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